Businesses across Australia are slowly coming to terms with one simple truth: IT services are no longer an addendum for those who would prefer some extra help. Instead, they’re quickly becoming a necessity in order to fill crucial skill gaps and compete with much larger companies.
One area where these services are particularly valuable is cyber security. During the 2024-2025 financial year, the Australian Signals Directorate (ASD) reports that the average financial impact of an attack rose 14% for small businesses. Companies often lack the in-house skills needed to effectively protect themselves, and so they’re turning to managed security service providers (MSSPs).
But outsourcing is one thing. Finding an MSSP who actually knows what they’re talking about is another entirely. How can businesses know whether the provider they’re speaking to can truly defend them?
This article will explain:
- What ISO 27001 is
- Why it’s the gold standard when choosing an MSSP
- How to locate the best ISO 27001 certified companies (examples included)
What is a MSSP?
First, a brief explanation of MSSPs for those unfamiliar. These are third-party experts who provide IT services, similarly to a regular managed service provider (MSP). The one key difference here is that an MSSP is focused on cyber security. They may provide specialised services such as:
- Monitoring
- Endpoint protection
- Threat detection and response
- Network security (such as firewall management)
- Risk assessments and vulnerability management
- Disaster recovery
- Backup and restoration
- Framework implementation
- Awareness training
In short, if you need a partner who can do everything, hire an MSP. If you need a talented security expert, then you’re looking for an MSSP.
What is ISO 27001, and Why is It Important?
ISO/IEC 27001 (more commonly known as simply “ISO 27001”) is an internationally recognised cyber security standard. It outlines the requirements for creating an effective information security management system (ISMS), a complex strategy designed to minimise risk and prevent data breaches.
This isn’t just another checklist. ISO 27001 is recognised across the world, and for good reason. It provides an incredibly solid framework that drastically reduces your chances of experiencing a cyber-attack, by building security into every facet of your daily operations. If you manage to achieve certification – a gruelling but rewarding endeavour – then you can also demonstrate your secure practices to others, improving trust and increasing profitability.
Not every MSSP is ISO 27001 certified. But the ones who are offer significant advantages.
The Benefits of Hiring an ISO 27001 Certified MSSP
Proof of Expertise
Any IT provider can claim they’re a security expert. But many fail to measure up under scrutiny. An ISO 27001 certification is difficult to obtain and must be regularly maintained over time. If an MSSP has one, this proves beyond a shadow of a doubt that they implement strong internal security practices.
Better Risk Management
Because these companies are forced to maintain strict security measures in order to keep their certification, your own risk of experiencing a breach is also reduced. Many threat actors will attempt to bypass your defences by targeting a third party first. The stronger your IT provider’s security is, the less likely this is to happen.
Stronger Compliance
Data protection laws are tightening across the globe, and noncompliance comes with consequences. Implementing the ISO 27001 framework demonstrates your own commitment to data security and improves your compliance with regulations, reducing the risk of audits and fines.
Improved Relationships
In a world where major breaches occur every other week, the public (and especially other businesses) are being far more selective in who they choose to work with. The stronger your defenses are, the more likely partners and clients are to trust you. Over time you’ll be able to build relationships that last.
Assistance With Your Certification
You might decide that you want to be an ISO 27001 certified company in your own right. This is very beneficial for ensuring strong internal security practices and further strengthening regulatory compliance, but the process is long and complex. Partnering with an MSSP who already holds certification provides access to crucial guidance, which can help you complete the process without errors.
How to Check if a Company is ISO 27001 Certified
Unfortunately, not every provider is upfront about their certification status. Some may use phrases such as “ISO aligned” or “ISO compliant” when they are not actually certified. Others may act as an authority on the matter when they’re still working towards achieving their certification. If you’re unsure, here’s how you can identify the real deal:
- Look for a Logo: Companies with ISO 27001 certification should have the logo displayed somewhere on their website. If they don’t, proceed with caution.
- Ask for the Certificate: Any organisation with a certification will have an actual certificate, which should display the certification number, issue date, accreditation logo, scope, and expiry date. If you’re worried, ask to see it.
- Check Their Security: ISO 27001 certification requires strict adherence to a specific set of security standards, which are independently verified on a regular basis. If an MSSP is not implementing these measures, they do not have active certification.
How to Identify the Best ISO 27001 Certified MSSPs
Once you’ve found a list of ISO 27001 certified companies, it’s time to narrow down your options. To find the right fit for your needs, look for:
1. A Current Certification
Step one is ensuring their certification is actually current. Always check that it’s in-date and includes the correct scope for your needs. An expired certification should be treated as non-existent, as you cannot guarantee they’re still compliant.
2. A Strong Focus on Security
MSPs who claim to do “everything” are often truly good at nothing. They get pulled in too many directions and are unable to focus on one thing. Make sure that instead, you’re working with an MSSP – a partner who specialises in security and compliance above all else.
3. Clear Documentation and Reporting
Any ISO 27001 certified MSSP worth their salt should provide thorough documentation and have clear reporting structures in place. This is essential not just to achieve and maintain certification, but also to help demonstrate compliance with data protection laws. A paper trail also becomes invaluable very quickly during a cyber-attack.
4. An Understanding of Your Business
Each business operates within a unique IT environment, with its own infrastructure, workflows, risks, and compliance needs. Generic “one-size-fits-all” providers won’t be able to properly address these highly specific requirements, and many things will fall through the cracks as a result.
Instead, the right fit should be willing to learn about the factors that make your business unique. This allows them to design specialised solutions that properly address your risk profile.
5. A Local Presence
If your MSSP is based across the country from you (or worse, overseas), there will be certain needs they simply can’t fulfil consistently. Time zone issues, for instance, can prevent them from being available when you need them. They may also be inexperienced with local laws and regulations.
For these reasons, you should always choose an MSSP based near your business. While it may seem cheaper to hire long-distance, that strategy can end up costing you far more in noncompliance penalties and unexpected downtime.
6. A Commitment to Continual Improvement
Too many providers perform a gap analysis, implement solutions, and then forget all about you. The problem is, those security measures become obsolete over time. Without careful monitoring on your MSSP’s part, vulnerabilities will slowly creep back in. Your chosen provider should continue to watch and improve your defences in the long term, addressing new gaps as they appear and continuously building upon past efforts.
Top 6 ISO 27001 Certified Companies in Australia
To provide some examples and get you started on your search, here are 6 ISO 27001 certified companies (each based in a different state or territory) who fulfil the criteria listed above:
Platform 24 is a Sydney-based MSSP who always puts security, compliance, and operational maturity first. They focus on practical solutions that reduce risk without compromising productivity, and even offer assistance for businesses who wish to get ISO 27001 certified in their own right. This company is a great option for those who want to compete and thrive without worrying about threats.
Kaine Mathrick Tech focuses almost exclusively on compliance and support, offering their services to mid-level enterprises in Victoria. They’re experienced in a number of frameworks, including ISO 27001, 9001, and 45001. This provider is a good choice for Victorian companies who want operational support and compliance readiness.
Operating in Western Australia, Qbit offers security solutions and issue resolution services to businesses with a diverse range of needs. They also offer infrastructure upgrades for those who need them. Qbit specialises in the healthcare, engineering, and mining industries, making them an excellent partner for WA businesses in these sectors.
Portal Technology is our pick for the Northern Territory, due to their experience with several crucial security frameworks (including ISO 27001 and NIST). They offer comprehensive cyber defences designed to meet the unique needs of NT-based businesses, making them the perfect fit for these companies.
First Focus primarily assists businesses based in Adelaide, offering full managed services. In addition to ISO 27001, they also hold certification in ISO 14001 (environmental management), which means this is a solid option for SA organisations focused on sustainability.
Smile IT offers cloud-first cyber security services to businesses based in Queensland. They specialise in secure onboards, offboards, and telecom solutions. They’re particularly useful for organisations working remotely or from mine sites.
Note that these are just some of the MSSPs out there who offer ISO 27001 certified services. If you want to be sure you’ve found the right fit, it’s crucial to thoroughly explore your options.
Not quite what you’re looking for? Discover 10 of the best cyber security companies in Sydney
Stronger, Safer IT is Within Reach
Choosing the right MSSP is never easy. Fortunately, there are a few traits that can help you identify the best options out there. If security is a priority for you, then ISO 27001 certification is one such feature. It demonstrates that this company understands exactly what it takes to prevent cyber-attacks and obey regulations. While finding an ISO certified company might require a bit more time, effort, and money, it’s worthwhile for the higher quality services and additional peace of mind.
One of the biggest mistakes businesses make is treating cyber security as a game of catch-up. The truth is, reactive measures will only take you so far. If you’re ready to start making real progress, learn why proactive security is essential.
FAQs
What is ISO 27001?
ISO 27001 is a globally recognised cyber security framework. It demands a structured, comprehensive approach, and requires regular, independent audits in order to maintain certification.
What is “ISO 27001 Certified”?
“ISO 27001 certified” means that a company has been independently assessed against ISO/IEC 27001 standards and found fully compliant. This serves as proof that they have achieved a high level of security.
What are the Benefits of Working with an ISO 27001 MSSP?
Working with an ISO 27001 certified company provides several key benefits. It reduces your risk level (to maintain certification, they must ensure strong security practices are upheld) and helps build trust with partners and clients. It can also be helpful if you wish to achieve certification yourself, as this company will already be familiar with the requirements you must meet.
Is There an ISO 27001 List of Certified Companies?
If you’re looking for a list of ISO 27001 certified companies, feel free to start with the one we’ve provided in this article. There are several options there for you to explore. You can also identify a certified company by searching for the certification logo on their website.
How Do I Know Which Companies are ISO 27001 Certified?
To check if a company is ISO 27001 certified, look for the logo on their website first. If you’re unsure, ask for the certificate. You should be able to verify the scope, expiry date, and date of certification.
Is ISO 27001 Certification Only for Large Companies?
ISO 27001 certification can be useful for businesses of all sizes. It’s especially valuable for those in particularly high-risk industries, such as healthcare or law.
