Data Backup and Recovery Services

Keeping your data safe

Platform 24 hosts a Sydney Off-Site Backup Server to keep all your data safe in times of an emergency. Anything from the simple restoration of deleted files to restoring an entire server wiped out by fire—we can guarantee your business data is kept safe.

Utilising Storagecraft’s Shadow Protect, our maintenance clients can take advantage of the most optimal data backup and recovery services. With full reporting & constant data integrity checks, you can be confident that your backups are always kept safe.

While most IT Support companies will sign you up for a 3rd party backup solution, we provide you with more secure data protection services. We utilise our Sydney off-site backup server instead, meaning that we have complete control over your data and instant access when you urgently need to access your data.

What to expect from our managed IT solutions

We aim to provide reliable, high-quality managed services to small and medium business clients throughout the country. We’re the premier choice among data backup services for small businesses, so don’t hesitate to contact us if you require IT solutions for your company. When you choose our solutions, you can expect the following services…

Backup Your Entire Environment

Our backup solution allows us to protect all of your company information. From company files through to email and databases, please contact us to determine how we can minimise the impact a disaster may have on you.

Live or Overnight Backups

Depending on your internet connection, your files can be sent off-site as often as every 15 minutes, minimising the risk of any data loss. If your internet connection does not have the capacity for this, backups can be sent out of hours overnight to save any disruption to your connection.

Reporting & Backup Checks

Platform 24 will provide daily & weekly tests on your data as a maintenance client, ensuring that it can be mounted and all info can be read. Along with monitoring software that checks for data corruption daily, we can also pick up any issues with your backup before it leads to any data loss.

Eliminate Downtime

During an event where your server hardware is down or unavailable, our disaster data recovery services allow us to virtualise your network to a temporary machine so that you may continue to work without any downtime. Upon returning your normal network, we simply migrate the temporary environment over—meaning that no data is lost.

FAQs

What is data backup and recovery and why does a business need it?

Data backup creates secure copies of your business files and systems, while recovery is the process of restoring them after data loss. Without it, hardware failure, accidental deletion, ransomware, or a natural disaster can permanently destroy critical business data — causing costly downtime and potentially irreversible damage to operations.

How often should business data be backed up?

It depends on your internet connection and data sensitivity. With sufficient bandwidth, backups can run as frequently as every 15 minutes throughout the day. For businesses with slower connections, overnight backups run out of hours to avoid impacting daily operations — ensuring data is still protected without disrupting your team.

How do you know if your backups are actually working?

Most businesses assume their backups are working until they need them — and discover they aren’t. Regular backup testing, including daily corruption checks and weekly mount tests, verifies that data can actually be read and restored when needed. Monitoring software catches issues before they lead to real data loss.

What is the difference between data backup and disaster recovery?

Backup is the act of copying and storing data securely. Disaster recovery is the broader plan for restoring systems and resuming operations after a major incident. Backup is a component of disaster recovery — but a recovery plan also covers how quickly systems are restored, who does what, and how business continuity is maintained throughout.

Is cloud-based backup more reliable than local backup?

Cloud-based off-site backup protects against physical threats that local backup cannot — fire, theft, flooding, or hardware failure at your premises. The most resilient approach combines both local and off-site cloud backup, ensuring data is recoverable regardless of what type of incident occurs.